How to Cancel Services with ZippySites

We understand that circumstances may change, and you might need to cancel some or all of your services with Zippy Sites. We're here to assist you through this process and make it as smooth as possible. In this guide, we'll explain how to cancel services, the notice period, and the contact methods available for your convenience.

1. Giving 30 Days Notice

At Zippy Sites, we appreciate your business and want to ensure that you have ample time to make any necessary adjustments when canceling your services. We request a 30 days notice period for service cancellations. This notice period allows us to process your request and ensure a seamless transition.

2. Three Convenient Ways to Request Cancellation

When you decide to cancel services, we offer three primary methods for you to initiate your request:

a. Emailing hello@zippysites.net

You can send an email to hello@zippysites.net with your cancellation request. In your email, please include the following information:

• Your full name.
• Your account username.
• A clear statement of the services you wish to cancel.
• The date on which you would like the cancellation to be effective (keeping in mind the 30-day notice period).

b. Contacting Your Customer Solutions Advocate

Every ZippySites customer is assigned a dedicated Customer Solutions Advocate who is here to assist you throughout your journey with us. You can reach out to your advocate directly to discuss your cancellation request and any related details.

c. Request Cancel Button in Your Billing Area

For added convenience, you can also request cancellation directly through your ZippySites billing area. Here's how:

• Log in to your ZippySites account.
• Navigate to the billing or account settings section.
• Look for the "Request Cancel" button.
• Follow the on-screen prompts to specify the services you want to cancel and the effective date.

3. Processing Your Cancellation

Once we receive your cancellation request through any of the methods mentioned above, we'll initiate the process promptly. Here's what you can expect:

• Confirmation Email: We will send you a confirmation email acknowledging your cancellation request and providing you with details about the effective cancellation date.

• Billing Adjustments: If applicable, we will make any necessary billing adjustments to reflect the canceled services, ensuring you are only charged for the time you've used.

4. Retrieving Data and Content

Before canceling any services, we strongly recommend that you back up all your data, content, and files associated with those services. After cancellation, access to your data may be limited, so it's essential to safeguard any valuable information.

Conclusion

While we're sorry to see you go, we want to make the cancellation process as straightforward as possible. Remember to provide a 30 days notice period when submitting your cancellation request, and choose the method that is most convenient for you – either by emailing hello@zippysites.net, reaching out to your dedicated Customer Solutions Advocate, or using the "Request Cancel" button in your billing area.

Should you have any questions or concerns about the cancellation process or need assistance with any other matter, please don't hesitate to contact us. Thank you for choosing ZippySites, and we wish you all the best in your future endeavors.